They will explain that while no one above ground is intentionally malicious, they do work off of a series of programs that do whatever they can to keep peace and equality. Because of that, they find that information has been deleted, dangers have been ignored, and other problematic things have happened for the sake of 'keeping the peace'.

They will insist that they are not in immediate danger, and won't be until The Storm arrives. if he wants to help, they will point him towards the carts that will lead him and the rest of his travellers to where they last knew The Storm had been.